Here at Arctic Heating & Air Conditioning, we know how to understand a customer's home is their largest and most important investment. Our goal is to not only protect but to also add value to your investment.
It all starts with upfront communication, a phone call letting you know we are on our way with an estimated time of arrival. Upon arrival, we introduce ourselves with an explanation of the work we will perform. We strive to protect our customer's privacy by asking permission before entering rooms in the house and wherever else deemed necessary.
We will inform our customers before leaving their home with an update on our progress and explanation of where we are going and an estimated time of when we will return. At the completion of work performed, we strive to answer any questions or concerns our customers may have with a detailed explanation of the work performed.
Personal appearance, hygiene, and proper attire are important to our work practices, representing the quality of our company with presentable and proper uniformed employees. Our employees protect your homes floors and furnishings. Our employees are also prohibited from smoking and profanity in our customers' homes. We believe in clean and organized work environments.
All of our work will be performed in a neat and professional manner by journeyman class technicians, with sweeping, dusting, and vacuuming at the conclusion of each day’s work and the removal of any and all debris from the premises