"Roger and Justin from Arctic did a super job installing our new Lennox furnace and A/C unit today. Our tech adviser Jason was also great in detailing and explaining every component that we were ordering when he was here and in ensuring that we got a great deal. We're so glad that we chose Arctic. A very well run operation - from ownership to installation techs!"
"A crew of two removed and replaced attic ductwork and sealed crawlspace ductwork, and installed two Lennox Elite heat pump units and air handlers in 5 work days. The units work well and run silently. The technicians were experienced and competent, and cleaned up daily."
"I love them. We've been dealing with them since purchasing a condo in Ocean City MD in 2005. A few years after buying our unit our air conditioning unit broke and we had to replace our outside unit. It was sooo hot so they brought me a window unit to place in the bedroom so we could at least sleep at night. We have carried a contract with them ever since. The have always been very responsive.
Tonight I had another issue, after a storm came through my condo kept getting hotter and hotter. I called Arctic and within an hour they were there. As it turns out the breaker tripped (not something I would have thought about). However the technician couldn't have been nicer. He flipped the breaker and hung around for a few minutes to make sure cool air was coming out. I would recommend them to everyone and have."
"Installed my furnace and heat pump. Great work. Excellent company. Five stars all the way."
"This company has amazing integrity & gives much back to the community. Thank You Arctic Heating and Air & to the Queen Family for your very generous donations to the Cystic Fibrosis Foundation." Helping us, Help them, Add tomorrows, Today."
"We previously had a 4 ton heat pump unit that attempted to heat and cool my entire 2 story house. My upstairs level was always cold in the winter and hot in the summer. My old out of warranty heat pump developed a severe leak and would cost me $3,000 to fix. Instead of investing that money into an out of warranty system, I decided to change my entire HVAC setup. I decided to split my upstairs and downstairs into two separate units and go with a 2 brand new Lennox systems. I called Arctic and several other companies to come out and bid on my job. Chad came out from Arctic and gave me an estimate. He was very friendly and professional. After receiving multiple proposals from other companies, Arctic came in over a $1,000 cheaper than the next lowest proposal and I was getting better SEER rated equipment from them than the other company. After calling Chad back and committing to his proposal, he told me that he had been thinking about my job and that he could save me even more money. Turns out he could! He was able to modify a configuration that saved me nearly $800 more. I was now $1800 lower than any other proposal. Chad went above and beyond to help us out but it gets better. I paid my deposit to get my work completed but there was a 3 week wait roughly until my new system could be installed. Chad set me up with a free service to check my old unit and add any fluids that were leaking out to hold us over until the install date arrived. Once the install date came, everything went smoothly and I've been enjoying my nice warm upstairs ever since. Thank you Arctic Heating and Air and also thank you Chad."
"I have been dealing with Arctic Heating & Air Conditioning for over 10 years. I have found them to be professional and knowledgeable. They have responded quickly to service calls. We recently replaced our heating system and they listened to our needs and made suggestions on system upgrades and energy efficiency. They also gave us a good fair price. We couldn't be happier!"
"We had an incredibly positive experience with Arctic Heating & Air Conditioning. Professional in every way: explanations, service, helpful, pleasant and knowledgable customer service and service technicians. I have NEVER written a review before but needed to do this because of the quality of this company. At the very least, have Arctic Heating & Air Conditioning come and give an estimate. You will be happy you did!"