What type of problem are you having?

Air Conditioning Heating

What type of Air Conditioner Problem are you having?

My AC isn’t working. My AC is making a strange noise.

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Find your breaker box and look for the circuit labeled “air conditioner”
Try flipping that circuit to “off” and then “on”
Give your air conditioner a couple minutes and see if it comes on now

Did that solve your problem?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment

What type of heating problem are you having?

My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs

What type of heater do you have?

Gas Furnace Heat Pump

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

What best describes your heating problem?

No air is coming out of the vents Air is coming out of the vents, but it's not warm

Make sure power is getting to the furnace

Try this:

Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
Look for a switch (like a light switch) near your furnace and make sure it is set to "on".

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Is there ice on your outdoor unit?

Yes No

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
Try flipping that circuit to “off” and then “on”.
Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

Yes No

Is there ice on your outdoor unit?

Yes No

Is the noise coming from the outside or inside unit?

Inside Outside

What type of heater do you have?

Gas Furnace Heat Pump

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?

Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other

Did you just turn your heater on for the first time this winter?

Yes No

This is likely normal.

The smell should go away in a few minutes.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

301 Washington Street Berlin, MD 21811

410-641-1434 (Worcester County, MD)

410-742-8580 (Wicomico County, MD)

302-537-6988 (Sussex County, DE)

Serving Worcester, Wicomico,
& Sussex Counties

Service Center

Apply For Financing
Or Make Online Payment

SEER calculator

Maintenance Plan

ABOUT

This can be Caused by your Thermostat:

Solution:

Your Air Filter May be Dirty.

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Awesome!!

Sounds like you need expert care.

This can be Caused by your Thermostat:

Solution:

This can be Caused by your Thermostat:

Solution:

Make sure power is getting to the furnace

Try this:

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Is there steam coming from the unit, as well?

Here’s what to do:

This is likely normal.

Turn off your furnace now!

You need your regular maintenance

Areas We Serve

301 Washington Street
Berlin, MD 21811

customerservice@arcticheatandair.com

410-641-1434 (Worcester County, MD) 410-742-8580 (Wicomico County, MD) 302-537-6988 (Sussex County, DE)

License no: 01-2262

Payment Options

Serving Worcester, Wicomico, & Sussex Counties

Service Center

Apply For Financing Or Make Online Payment

SEER calculator

Maintenance Plan

ABOUT

This can be Caused by your Thermostat:

Solution:

Your Air Filter May be Dirty.

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Awesome!!

Sounds like you need expert care.

This can be Caused by your Thermostat:

Solution:

This can be Caused by your Thermostat:

Solution:

Make sure power is getting to the furnace

Try this:

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Is there steam coming from the unit, as well?

Here’s what to do:

This is likely normal.

Turn off your furnace now!

You need your regular maintenance

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Areas We Serve

301 Washington Street Berlin, MD 21811

customerservice@arcticheatandair.com

410-641-1434 (Worcester County, MD) 410-742-8580 (Wicomico County, MD) 302-537-6988 (Sussex County, DE)

License no: 01-2262

Payment Options

Serving Worcester, Wicomico,
& Sussex Counties

Apply For Financing
Or Make Online Payment

301 Washington Street
Berlin, MD 21811