I am very impressed with Arctic Heating and AC in Berlin, MD. I needed to replace my old heating and AC unit and I could not have chosen better than Arctic. From the start, with our first meeting with their Sales person, he accommodated our crazy schedule, answered all of our questions, and worked with us to schedule a date for the install that worked for us. The install technicians for our April 14, 2017 installation were professional and very hard working. They put in a full day and did not leave until the job was done. There were challenges with this job and they overcame each of them. Then the office staff continued to help us with registration of the warranty and filing for REBATES! We will be continuing with Arctic for our maintenance and are very happy that we found this excellent company.