We have been satisfied customers of Arctic for 20 years. They have kept our heat pump systems in top working order by very proficient and conscientious biennial maintenance. Arctic has responded quickly and competently whenever we needed quick repair service. Arctic recently installed a new heat pump, thermostat, and air purification system. The technicians did a magnificent job and explained all features of the new system in an understandable manner. The new thermostat is state-of-the art and maximizes comfort and efficiency. The salesman spent a lot of time with us to ensure we got the best system for our needs. Best of all, Arctic gave us large discounts and arranged for a sizable Lennox rebate. We have always found Arctic to do its very best to meet our needs as customers.